Key Trends in Customer Training?
With companies realizing the increased need for customer training, here are some key trends that you must know before beginning with a customer training program.
1. Increase in Training Budget For businesses that sell software, customer training has always been an essential component. However, a common practice followed by them is to cut down on the costs associated with customer training every time they fell short of budget. With the changing expectations due to COVID-19, positive customer experience became a priority for all businesses. This is why companies are investing more in customer training this year.
2. Self-Direction & Engagement are Priorities Companies are now focused on providing the best customer experience. Based on the technology investment priorities in customer training, the majority is directed toward customer experience, which is 34% of the total investment. Followed by this are:
Virtual Reality (VR) / Augmented Reality (AR) - 24%
Analytics Tools - 22%
Content Management / Curriculum - 11%
Personalization - 9%
3. Adapting to Hybrid Learning Environments With the hit of the pandemic, hybrid working has become the norm. The same is the case with customer training as well. These programs will progressively take place in hybrid and blended learning environments. Companies will continue to make impressive virtual encounters that involve potential consumers inperson as well as online.
4. The Rise in Analytics: Customer Training Insights With companies investing in customer training, the higher authorities must ensure that the investment has a positive impact. Thus, to gain insights into these, the use of analytics is rising. The data gathered for the same include:
Success rate
Behavior and engagement patterns
Usage trends
Usage details
Customer demographics
5. Mobile-Friendly Customer Training According to a study, it has been estimated that in three years, about 72% of people will access the internet using their mobile phones. This is why companies have started to make their customer training mobile-friendly.
About CXcherry CXcherry is a modern, AI-enabled, purpose-built Best LMS for Customer Training. CXcherry Customer Courses Platform is on a mission to redefine the way you onboard, engage and retain your customers. CXcherry Customer Learning Software help you to accelerate your product adoption and increase customer retention through continuous customer education. Leading organizations around the world trust CXcherry customer learning platform to manage & deliver their customer training and measure the business impact of their customer experience. CXcherry Customer Training Learning Management System is proud to be one of the important partners in your customer's success journey. CXcherry Customer Training LMS Software Online is used by many leading Small & Medium Enterprises, Start-up companies, Training Companies, SaaS, PaaS, and Software Product companies to train & educate their customers. It acts as the single suite for all your training needs. Some of the key benefits are1. Easy Administration 2. Intuitive User Engagement 3. Easy Content Upload 4. Built-In Certification and Assessment Engine 5. Multi-Domain Functionality 6. API Driven Third-Party Integrations 7. Data Intelligence & Reports 8. Enterprise-Grade Reliability and Security 9. Powerful Integrations with WordPress, Zoom
Contact CXcherry Address: 2603 Camino Ramon STE 200,San Ramon, CA 94582,United States Contact No: (+1) 332-232-7494 Email:
[email protected] Website: www.cxcherry.io
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