Karsten Fogh Ho-Lanng Nordisk Analysedirektør
IT: Støtteproces eller Forretningsudvikling? Cisco Expo 22. marts 2006
www.idc.com
En historie om to IT-verdener
Enterprise IT verdenen…
Netværket i går
Netværket i dag
Netværket i morgen
Informationsmængden forøges
40,000 BCE cave paintings bone tools
3500 writing
0 C.E.
paper 105
2000 3B 1999 1½B
1450 printing
transistor 1947 computing 1950 Late 1960s Internet (DARPA)
GIGABYTES
1870 electricity, telephone
1993 The web 1999
Source: UC Berkeley, School of Information Management and Systems.
Faktisk fordobles den hvert år
2004 24B
40,000 BCE cave paintings bone tools
3500 writing
GIGABYTES
2003 12B 2001 6B
0 C.E.
paper 105
2000 3B
1450 printing 1870 electricity, telephone
1993 The web 1999
Source: UC Berkeley, School of Information Management and Systems.
GIGABYTES
transistor 1947 computing 1950 Late 1960s Internet (DARPA)
Virksomheder har altid været dynamiske…
Medarbejdere
Kundeservice
Innovation/PLM
Produktion
Performance Management
Dynamiske virksomheder kræver dynamisk IT
Detail
Salg og markedsføring
Supply Chain
Den anden IT-verden – når IT ikke er IT…
Forretningens agenda 2006 9 Supply chain 9 Produktudvikling og innovation 9 Kundeservice 9 Real-time måling af performance 9 IT organisation Til IT: Vi skal kunne foretage hurtigere omstillinger af forretningen Source: IDC European CEO/LOB Survey, 2005; Top Business Initiatives
IT-agendaen 2006 9Sikkerhed 9Business Intelligence 9Content management 9Mobilitet 9ERP/CRM 9Wireless Til forretningen: Infrastrukturen er afgørende Source: IDC European CIO Survey, 2005; Major IT Spending Priorities
Hvad vil vi betale for?
Vækst
Drift
Hvad er drivkraften? Software 9% Hardware 12%
Externa tjänster 21%
Løn udgør 4/5 af omkostningerne
Interna kostnader 58%
Drift og vedligeholdelse 70-90% Source: IDC Enterprise Survey 2003, IDC Black Book 2004
Er IT strategisk? Q: Who Makes Most IT Investment Decisions?
Source: IDC’s LOB Executive Survey, November 2004
…fordi IT er kritisk for virksomhedens overlevelse Q: Importance of IT to Strategy Execution?
Source: IDC’s LOB Executive Survey, January 2004
Omkostninger er kun tredje-vigtigste årsag til at outsource!!! el p sem rcing k E ou ts u To focus on core business O Operational stability - higher uptime Cost saving Lack of skilled resources Obtain higher flexibility Modernization of infrastructure 0
50
100
150
200
250
What are/were your main reasons for outsourcing? (Number of companies)
Kilde: Nordic Enterprise Survey, IDC 2005
Mange ser ikke outsourcing som en fordel for business innovation el p sem rcing k E ou ts Finland u O Advantage
Denmark
Barrier Neither Advantage or Barrier Norw ay
Don't Know
Sw eden
0%
20%
40%
60%
80%
100%
Årsager til IP telefoni, pr branche Cost of network
Ek sem tele pel I fon Pi
Improved Innovation Integration productivity
Manufacturing Transport/ Utilities Telecom Trade Finance Services Public Source: IDC Nordic Enterprise Survey 2005
Så hvad gør en klog..?
To fokusområder for dynamisk IT implementering Business Analytics
Vækst
Business Applications Information and Data
Automatisering af forretningsprocesser End-to-End, Dynamic Management
Integration Collaboration & Communication Access & Interface
Service Level Management
Automatisering af IT processer
Metering, Measurement & Charge-back Security Infrastructure Virtualization
Effektivisering
Infrastructure Provisioning Platform Management/Monitoring
Nødvendige forandringer ved automatisering af forretningsprocesser Til
Fra Stand-alone Tidsforskudt Monolistisk, Leverandørbeste mt
Dynamic IT kompetencer
Embedded, Real-time
Fragmenteret, Utilgængeligt
Business Applications
Modulær, fleksibel, kundedefineret
Information and Data
Integreret, forenet
Statisk
Integration
Standalone, Single Mode Hardwired, Ufleksibel
Business Analytics
Real-time/ Dynamisk
Collaboration & Communication Access & Interface
Integreret, Multimode Tilpasning, modulær
Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business?
Flexible Applications
36.2%
Better Information Access
35.2%
Better Communication/Collaboration
31.6%
Lower Application Costs
26.1%
Improve Security
23.4%
Lower Infrastructure Costs
23.3%
Implement Applications Faster
20.1% 16.3%
Improve Infrastructure Performance 0%
5%
10%
15%
20%
25%
30%
35%
40%
Source: IDC’s LOB Executive Survey, 2004
Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business?
Flexible Applications
36.2%
Better Information Access
35.2%
Better Communication/Collaboration
31.6%
Lower Application Costs
26.1%
Improve Security
23.4%
Lower Infrastructure Costs
23.3%
Implement Applications Faster
20.1% 16.3%
Improve Infrastructure Performance 0%
5%
10%
15%
20%
25%
30%
35%
40%
Source: IDC’s LOB Executive Survey, 2004
Nødvendige forandringer i IT-driften to
from Manuel, tidsforskudt Fragmenteret Fragmenteret, infrastrukturfokus Data hardwired til infrastruktur Langsom, inkonsistent, løntung Fragmenteret, ITorienteret
Dynamic IT kompetencer Service Level Management Metering, Measurement & Charge-back Security Infrastructure Virtualization Infrastructure Provisioning Platform Management/Monitoring
Automatisk, styret af måling af forretnings performance Forretningsproces orienteret Integreret, indbygget Data- og apps adgang virtual resource pools Hurtig, konsistent, automatisk Integreret, procesorienteret
Forretningsansvarlige lægger vægt på disse kriterier Q: Most important IT improvements to better support business?
Flexible Applications
36.2%
Better Information Access
35.2%
Better Communication/Collaboration
31.6%
Lower Application Costs
26.1%
Improve Security
23.4%
Lower Infrastructure Costs
23.3%
Implement Applications Faster
20.1% 16.3%
Improve Infrastructure Performance 0%
5%
10%
15%
20%
25%
30%
35%
40%
Source: IDC’s LOB Executive Survey, 2004
Basic Guidance Effektivisering og omkostningsbesparelser i IT-driften er stadig nødvendigt – men med øget fokus på forretningens krav IT skal understøtte forretningsudvikling. Nøgleord er forretningsorientering og risikovillighed Ikke kun et spørgsmål om enkeltstående investeringer: Infrastrukturen skal gøres omstillingsparat
Spørgsmål?
Ring eller skriv
Karsten Fogh Ho-Lanng Direct: +45 39 16 22 46
[email protected]
Nordic Research Director IDC Nordic
Omøgade 8 Postbox 2609 2100 Copenhagen Ø Denmark Phone: +45 39 16 22 22 Telefax: +45 39 18 44 48
http://emea.idc.com
