Checklist for Selecting Training Software in Customer Training
With an extensive range of training software for customer training available on the market, it can be daunting for you to choose the right one for your business. To help you overcome this challenge, we have prepared a checklist for you, which is given below.
1. Identify Your Objectives Ask yourself the 4W’s and 1H of the LMS - who, what, where, when, and how. The answers identify your business objectives associated with software training.
2. Determine Your Requirements Think about what you require from an LMS. This will further aid you in determining the usability and features you seek in the training software. Once you are done with the process, make a list of features that your company requires in the software.
3. Shortlist LMS Software Vendors Look for all the LMS software vendors, online and offline, and find out about their online existence, involving free trials and demonstrations. Some of the common parameters for judging a software vendor are:
SaaS availability
Features
The ratio of pricing to features
Mobile-friendliness
Future upgrade plans
Sustainability of the business
The workforce of the business
Client testimonials
Case studies
Functionality and form factor
Service support
Based on these factors, narrow down the vendors that meet your requirements for training software.
4. Issue a Proposal Request Based on the shortlisting of vendors, propose an RPF to them according to your company’s requirements. After obtaining a response from them, you can request a demo, wherein you must involve your team to acquire feedback on the software’s usability. 5. Evaluate the Vendors Post using the demo software, evaluate the vendors based on these factors:
Deployment model
The simplicity of maintenance by the manager of training
Support from vendor after deployment
Software compatibility with the company’s resource files
User interface
Form factor
6. Negotiate Once you have further narrowed down the list of software vendors based on their evaluation, negotiate with them regarding a discounted price or a better deal. Do not forget to discuss timelines for LMS deployment and constant support from their team.
About CXcherry CXcherry is a modern, AI-enabled, purpose-built Customer Education Platform. CXcherry Customer Education Platform is on a mission to redefine the way you onboard, engage and retain your customers. CXcherry Customer Education Software help you to accelerate your product adoption and increase customer retention through continuous customer education. Leading organizations around the world trust CXcherry customer learning platform to manage & deliver their customer training and measure the business impact of their customer experience. CXcherry Customer Training Learning Management System is proud to be one of the important partners in your customer's success journey. CXcherry Customer Training LMS Software Online is used by many leading Small & Medium Enterprises, Start-up companies, Training Companies, SaaS, PaaS, and Software Product companies to train & educate their customers. It acts as the single suite for all your training needs. Some of the key benefits are1. Easy Administration 2. Intuitive User Engagement 3. Easy Content Upload 4. Built-In Certification and Assessment Engine 5. Multi-Domain Functionality 6. API Driven Third-Party Integrations 7. Data Intelligence & Reports
8. Enterprise-Grade Reliability and Security 9. Powerful Integrations with WordPress, Zoom
Contact CXcherry Address: 2603 Camino Ramon STE 200,San Ramon, CA 94582,United States Contact No: (+1) 332-232-7494 Email:
[email protected] Website: www.cxcherry.io
Follow Us Facebook Instagram LinkedIn YouTube Pinterest
